Who We Serve: Insurance

EXCHANGES

Whether you operate a private or public exchange, the challenges are the same — to provide the right level of education and guidance with the required online retail-like experience. The difficulty faced when assessing the overall value of a health plan isn’t just a hardship on your consumers, it has significant impacts on your operational strategies and underlying costs.

With CodeBaby health exchange solutions, we help you design the right consumer experience to meet these business goals. We do this by analyzing your consumer demographics, engagement strategies, and user experience requirements to create an effective customer journey that consists of strategic decision support and/or end-to-end enrollment guidance.

|

Intelligent Virtual Assistants

IVAs aren’t just a pretty face. They ensure informed plan decisions, move consumers through to complete enrollment, and provide 24/7 support — in any language! Our clients have seen up to 18 times higher enrollment completion with the help of the CodeBaby IVA.

Wizards and Props

These tools consist of interactive calculators, embedded help options, and sliders, that provide extra help when needed. CodeBaby clients have seen use of these tools with three to six times the frequency on complex pages to assist in the conversion process.

w

Dialog Boxes and FAQs

Dialog boxes house any type of interaction such as click-to-chat, knowledge base searches, and videos. One of our most effective interaction methods is the dynamic FAQ tool that provides navigational assistance and changes in context throughout enrollment.

PAYERS: GIVE CONSUMERS THE EXPERIENCE THEY EXPECT

Healthcare consumerism is here to stay, and with expanded options such as high-deductible and supplemental plans, insurance carriers must learn from the success of the retail industry. Providing the right interaction at the right time ensures customers are not only engaged but are making the right plan choices for their lifestyle, needs, and budget.

With CodeBaby healthcare solutions for payers we help you meet these challenges. With real-time guidance and educational videos, they improve health plan selection and reduce costs through call deflection and increased application accuracy.