Who We Serve: Consumer Self-Service
Thanks to sophisticated web tools, now consumers can navigate complex applications and forms all by themselves. Unfortunately, those sophisticated tools don’t make the tasks any less complex. All too often, self-service becomes a support call. Or worse, a complete failure to convert. That’s where we come in. Our friendly web-based avatars can guide consumers through complex decision-making and help them succeed–without utilizing your call center. Best of all, you know your brand is consistently represented to each and every customer.
- Up to 18 times more conversions with IVA
- Reduced home page abandonment
- Expanded up-sell and cross-sell opportunities
- Increased average order value
- Enhanced brand differentiation and engagement
- Increased checkout completion
- Reduced call center costs by as much as 30%
Online Retail Programs
Brand Impressions
According to the Baymard Institute, a leader in eCommerce research, first-time users rely heavily on the main navigation options and the homepage to determine the type of information they will get on the site. They often infer a narrower product selection than the site actually offers. With CodeBaby solutions, your branded virtual assistant and experience streams direct users to important navigation options, promotions, and educates them on goods and services.
Product Selection
No matter how good your search, filtering, and sorting capabilities are, your users may still need additional help. CodeBaby solutions optimize the narrowing and selection process with questions and answers, and specifically designed dialog boxes that provide the most appropriate recommendations. Once your visitor makes their selection, we follow them through to checkout to ensure form completion and answer any last minute questions.
Self-Service Support
Deflect high cost call center transactions by proactively empowering and engaging your visitors to resolve their own issues. You will also be able to analyze customer-activated segments for playback length and frequency, measure click-throughs and navigational behavior with dialog boxes, and with natural language response, see which keywords, phrases, and questions are being asked.